If you have any questions at all - please do not hesitate to contact us- email us on
thegoodroom@xtra.co.nz.

We offer FREE SHIPPING WITHIN NEW ZEALAND on orders over $50 and selected rates around the world.

CAN YOU PAY WITH CREDIT CARD, PAYPAL AND BANK DEPOSIT?
YES! Just follow the shopping cart process and you will see the credit card option on the left of the paypal page. 

WHAT ABOUT BANK DEPOSIT?
We understand not everyone has a credit card - we prefer credit card or paypal but we do also accept payment via bank transfer. Just checkout like normal and select bank transfer as your payment method- you will then be provided with our bank details. Please note payments must be received within 5 working days or your order will be deemed void.

RETURNS POLICY -FUSS FREE EXCHANGES
Okay, well by law we DONT have to exchange something if you simply don't like it-BUT we are too nice to listen to that kind of thing- SO if you dont like it, doesnt fit or whatever the reason, all you need to do is drop us an email and we will let you know how to ship the item back to us for either an EXCHANGE or a FULL REFUND. 

Please note all refunds will be processed into the exact account you purchased with.

 Also we honour your rights under the Consumer Guarentees Act so it if there is a fault with the item, then please contact us and we will endeavour to rectify the problem. All items purchased ON SALE are NON-REFUNDABLE- Sorry about that. Remember we are pretty nice people here at The Good Room so if you have a problem, get in contact and we will see what we can do.

WHO DO WE USE FOR POSTAGE?
Ill be honest- we here at The Good Room might have a slight tendency to be, shall we say "quirky". With this in mind, we don't really trust the postal service ( quirk) so we will ALWAYS use a courier service or registered post. We like to be able to track things down should we need to.

International customers, you have the choice of using tracked or untracked  shipping. We have used both services a lot and never had any issues with either of them but its always good to have the peace of mind with tracking. If you select non- tracked please note it is at your own risk, we can help try find the package should it go missing but cannot guarentee anything more.

DOES THE GOOD ROOM LOVE YOU?
Yes it does. It probably wont ever break up with you, steal food off your plate or forget to text you back- its just good like that.